Privacy Policy

1. Introduction

UrbanSpin ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the UrbanSpin website (urbanspin.co.za) and mobile application (together, the "Service").

This policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African data protection legislation.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, phone number)
• Business listing information (if you are a service provider)
• Reviews and ratings you submit
• Communications you send to us

2.2 Automatically Collected Information

• Device information (device type, operating system, unique device identifiers)
• Location data (with your permission, to provide location-based search results)
• Usage data (pages visited, search terms, features used, timestamps)
• IP address and network information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve the UrbanSpin Service
• Display relevant local service providers based on your location
• Process and display reviews and ratings
• Communicate with you about your account or the Service
• Analyse usage patterns to improve the Service
• Comply with legal obligations under South African law

4. Location Data

UrbanSpin requests access to your device's location to provide accurate nearby search results. Location access is optional — you can use the Service without granting location permission, but search results will not be location-specific. We do not store your precise location history.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party companies that help us operate the Service (hosting, analytics, payment processing), subject to confidentiality obligations
• Legal requirements: When required by law, court order, or to protect the rights and safety of our users
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

6. Advertising

UrbanSpin may display advertisements on the Service, including through Google AdSense. Google AdSense uses cookies to serve ads based on your prior visits to our site and other sites. You can opt out of personalised advertising by visiting Google's Ads Settings. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites.

7. Cookies

We use cookies and similar tracking technologies to improve your experience, analyse usage, and serve relevant advertisements. You can control cookie settings through your browser. Note that disabling certain cookies may affect Service functionality.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.

9. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at privacy@urbanspin.co.za.

10. Children's Privacy

UrbanSpin is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or our data practices: